Finance and Insurance Training
Money Motivates.
Six Ingredients to a Successful Finance Department
Vanguard has developed a menu based selling system that is truly innovative in the industry. Our PDP (Performance Development Process) has become so effective due to the way that the curriculum is introduced, presented and set in place with each of your finance managers.
Unlike other companies that provide finance training in a group setting, Vanguard’s success is attributed to our one-on-one finance development coaching system. Our trainers will develop and work with your finance managers side by side at your dealership, using real scenarios and actual customers.
This curriculum allows us to coach each finance manager at their own individualized learning speed, making retention and execution of our selling system twice as effective than if taught in a group setting.
Our easy-to-understand, consumer-friendly selling system (PDP) is presented to your finance manager in a similar format as the “Road to the Sale”. We have named it the “Road to the Finance Sale”.
For Vanguard, training is not an event, it is a process. Our professional trainers will continue working one on one with your finance managers for as long as is necessary to achieve our mutual goals.
INCREASING F&I PROFITS
Presentation of 100% of the products to 100% of the customer 100% of the time.
PROTECTING DEALER ASSESTS
Full legal disclosure to all customers.
IMPROVING CUSTOMER SATISFACTION INDEX
Less confrontational presentation with a set format.
REDUCING CHARGE-BACKS
Customer full understanding of all products / cost purchased.
INCREASING DEPARTMENT AND PERSONAL EFFICIENCY
Decreasing the time customer spends in the Finance Office.
Improved Customer Retention
Through the dealer dent repair program, automotive dent repairs must be completed at your dealership, increasing the likelihood that customers will have their routine vehicle maintenance completed at your dealership as well.
A Competitive Edge For Your Dealership
Offering a paintless dent repair program to your customers gives them one more reason to choose your dealership over your competitors’. Customers will feel secure in knowing that your dealership will help them keep their car looking new for a higher value at trade-in or sale.
Increased Customer Satisfaction
Our dealership Paintless dent repair program cover what factory warranties don’t! Deliver a higher level of customer service with an auto dent repair process that not only looks flawless, but also takes less time than traditional body shop repairs. With EasyCare Dent Repair, there are no deductibles. Offer your customers a one year plan covering two visits, or provide them with a 2-5 year plan for unlimited visits.
